If you are having any problems during screenshots taking or video capturing or questions about the program, you can contact our support center. Please fill in the contact form and send us a detailed report for further instructions.
You can report a bug by filling in a bug report form. Don’t forget to specify your OS type, describe the bug and attach a screenshot if possible. Thank you in advance for cooperation.
Typically, we reply in 3 business days, but the answer can be sent to you earlier.
Also, don’t forget to visit the “How to” section of our website: most likely, you will find the answer to your question there. This section answers frequently asked questions and offers a lot of useful tips for successful work. Please, visit our “Help” section prior to contacting our support team.